Return and Refund Policy

Thank you for choosing Touch For Glow Spa! We are dedicated to providing our clients with exceptional services and products. To ensure a clear understanding of our policies regarding returns and refunds, please review the following guidelines:

—

Service Cancellation and Rescheduling Policy

1. Cancellation

– Clients may cancel their appointments up to 24 hours before the scheduled time without penalty.
– Cancellations made within 24 hours of the appointment may incur a 50% cancellation fee based on the total service cost.

2. Rescheduling

– Clients are welcome to reschedule their appointments at no additional cost as long as it is done at least 24 hours in advance.
– Rescheduling requests within 24 hours of the appointment will be treated as a cancellation.

—

Product Return and Refund Policy

1. Products

– Unused Products: If you are not satisfied with an unused product purchased from our spa, you may return it within 14 days of purchase for a full refund. The product must be in its original packaging and condition.
– Used Products: Unfortunately, we cannot accept returns on used products due to hygiene and safety regulations.

2. Refund Process

– Refunds will be processed using the original payment method within 5-7 business days after the returned product is received and inspected.

3. Exchanges

– We do not offer exchanges on products. If you would like a different product, please return the original item as per the guidelines above and place a new order.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us:

– Email: [email protected]
– Phone: +601118682908

Thank you for your understanding and support of Touch For Glow Spa. We look forward to serving you!